Question 1

How quickly will I hear back after submitting this form?

Accepted Answer

We respond to all inquiries within 1-2 business days. Our initial response will acknowledge your message and either ask clarifying questions or propose a next step, depending on the complexity of what you've shared.

Question 2

Is there a minimum project size or budget?

Accepted Answer

We don't have a hard minimum, but we work best with stores where the investment in our time makes economic sense. For most projects, that means budgets of $10K or more. For ongoing partnerships, monthly retainers typically start around $5K. We're happy to discuss whether your situation fits before either of us commits time.

Question 3

What information should I include in my message?

Accepted Answer

The more context, the better. Tell us about your store, what's not working, what you've already tried, and what success looks like. If you have a timeline or budget range in mind, sharing that helps us respond more usefully. Don't worry about being too detailed—we'd rather have more information than less.

Question 4

Do you sign NDAs before initial conversations?

Accepted Answer

We're happy to sign NDAs when there's a clear need. For initial conversations, we treat everything as confidential by default—we don't discuss your business with anyone without permission. If you have specific confidentiality requirements, let us know and we'll accommodate them.

Question 5

What if I'm not sure exactly what I need?

Accepted Answer

That's completely normal, and often the best place to start. Many of our clients come to us knowing something is wrong but not being able to define it precisely. Part of our value is helping you articulate and understand the problem before jumping to solutions.

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