Question 1

How long is the strategy call?

Accepted Answer

Calls typically run 30-45 minutes. We keep them focused and respect your time. If we need more time to properly understand your situation, we'll schedule a follow-up rather than rush through important details.

Question 2

Is there any cost for the strategy call?

Accepted Answer

No, the initial strategy call is free. It's a mutual evaluation—we're determining fit just as much as you are. There's no obligation to move forward, and you'll leave with useful perspective regardless of whether we work together.

Question 3

What should I prepare before the call?

Accepted Answer

Think about what's currently frustrating you about your store, what you've already tried, and what success would look like. If you have specific metrics or examples of problems, those are helpful. But don't stress about preparation—part of our job is helping you articulate what you might not have fully defined yet.

Question 4

Who will I be speaking with?

Accepted Answer

You'll speak directly with a senior member of our team—someone who can understand your technical situation and provide meaningful guidance on the call itself. We don't hand you off to junior staff or salespeople.

Question 5

What happens after the call?

Accepted Answer

If there's a fit, we'll typically propose a focused diagnostic or discovery phase—a low-risk way to work together while generating immediate value. If there's not a fit, we'll tell you honestly and point you toward resources that might help. Either way, there's no pressure.

Question 6

Can I have other team members join the call?

Accepted Answer

Absolutely. In fact, having key stakeholders on the call often leads to more productive conversations. If you have a technical lead, marketing director, or anyone else who's involved in store decisions, feel free to include them.

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What to expect

This call is for you if:

This call isn't for you if:

Frequently Asked Questions